INFORMATION WE REQUIRE
During the registration process we require the User’s Full Name, ID, email address, physical address and telephone number. The User is also required to select their username and password. This information is required for the following purposes:
Registration and management of your account
Creating your Personal Profile
The processing of your Bets
To Notify you of any Promotions
Effective and Efficient Customer Service
To abide by our Regulations as stipulated by the Western Cape Gambling Board and other Regulatory and Licensing Authorities.
Lucky365 agrees that no information supplied by the User shall be shared with a third party unless required by law. In the interests of safety and fraud prevention it is important to note that Lucky365 may be required to disclose information to the relevant regulators, credit reporting agencies, age verification agencies and financial institutions. We abide by all relevant Legal and Regulatory requirements as stipulated by our Licensing and Regulatory Authorities.
In adherence with the Electronic and Communications Act 2002 and the Access to Information Act No.2 of 2000, Lucky365 will not submit information regarding promotional offerings or events to you, should you choose not to subscribe to our marketing and promotional activities.
THE STORAGE OF INFORMATION
Lucky365 endeavours to take all reasonable steps to ensure that the information supplied by the User is stored in a secure and protected manner. The User may be required to setup up a password to access certain areas of this site and it is the Users full responsibility to ensure that the password is kept confidential.
All personal information submitted for KYC approval is stored on a highly secure data storage facility, with limited access that is strictly controlled by our extensive security policies.
Lucky365 does not store any credit card information.
Lucky365 may require further information to be stored, such as cookies and the users IP Address. This information is required for the purpose of stringent quality control and diagnostic measures in the event of a technical issue. The above information also provides Lucky365 with the means to ensure our website is user- friendly and that any customisations that you may choose for your account remain in place once you have logged out.
All communication made by telephone to the Lucky365 Call Centre will be recorded for the purpose of training and security purposes.
SECURITY AND LIABILITY
Lucky365 will not be held responsible for any liability, loss or damage that may result or be alleged to have resulted from this website or any of its content. This includes failure of equipment or software owned by the client, interruptions in transmission, corruptions or loss of data, failure of lines or any omission and misuse of this site and content.
CHANGES IN POLICY
In the event that necessary changes are to be made to the Policies included on this site, the updated and correct Policy will take effect at the time that is uploaded to the site. It is recommended that you visit the Policy from time to time to ensure that you are kept up to date with any changes that may take effect.
If you require any further information regarding our privacy and security policies, please contact support@Lucky365.co.za.
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