Betting Terms and Conditions
The terms and conditions hereof create the legal background for the relationship between the parties (ie Betflash (Pty) Ltd t/a Lucky365 and you as the customer) and shall be applied in respect of all the products, services and betting facilities that Betflash (Pty) Ltd t/a Lucky365 offers.
The minimum stake per transaction ZAR 5.00 and all transactions may only be made in South African Rand.
Any person 18 years or older can operate a Betflash (Pty) Ltd t/a Lucky365 betting account. Proof of identity, age and residency may be required prior to opening of any account. In order to ensure that Betflash (Pty) Ltd t/a Lucky365 is in a financial position to make payment of its betting obligations, Betflash (Pty) Ltd t/a Lucky365 has lodged financial guarantees with the Western Cape Gambling and Racing Board
While every effort will be made to accommodate you, Betflash (Pty) Ltd t/a Lucky365, reserves the right to refuse or limit any wager.
No bet may be cancelled, changed, or modified by you, in any way, once it has been received and accepted by Betflash (Pty) Ltd t/a Lucky365 unless communicated in writing to :
Ticket numbers can be cancelled, provided the first game has not yet begun. Contact:
All winnings shall be credited to your account only.
Please note that we do not grant withdrawal requests from deposits. Withdrawals can only be done from winnings. Should you wish to withdraw from your deposit balance, a 30 day waiting period will apply
Please Note: Should you transfer from a Capitec account to one of our accounts, payment might only reflect within 3 days.
Account balances are your responsibility and shall be checked at every opportunity.
Winning bets have to be claimed within 90 days of the final settlement date. Any bets claimed after this 90 day period will not be paid out.
In the event that funds are credited to a customer's account in error, it is incumbent upon the customer to notify Betflash (Pty) Ltd t/a Lucky365 of the aforesaid error without delay. Unless otherwise notified by Betflash (Pty) Ltd t/a Lucky365 any transactions resulting from the error shall be void.
Unless agreed to in writing and signed by one or more directors of Betflash (Pty) Ltd t/a Lucky365 - all individual and/or multiple (in one transaction that is as recorded in one ticket) betting transactions of whatsoever nature will be limited to a maximum pay-out (liability) of R1,000 (One Thousand Rand). In accordance with this Rule you hereby agree not to transact the same betting transaction (so as to circumvent this rule) in another separate betting transaction (either on your own account or by utilizing the account of another person or by taking a cash bet, if applicable) and should you do so then you acknowledge that Betflash (Pty) Ltd t/a Lucky365 will have the right, in its sole and unfettered discretion, to cancel the original and any other similar betting transactions to which you are a party that is before any of the events indicated in the betting transactions have commenced and/or during or after any of the events have commenced and/or have been completed that is in such circumstances you will only be entitled to a refund of the amount staked and more particularly will not be entitled to claim any amount should the whole and/or part of the betting transaction have been successful/partly successful.
All limits are set for Individuals / Tickets.
If there are pay-outs exceeding the limits we have the authority to impose them.
All Payout limits do not include stake
You are solely responsible for the secrecy of your betting account and should make every effort to prevent the use of the personal account number by any third party, as any transactions entered into on your behalf, with or without your knowledge, shall qualify as a bona fide transaction.
In the event that you suspect that a third party may have accessed your password or username, you may at any time request that Betflash (Pty) Ltd t/a Lucky365 furnish you with a new password and /or username.
All bets accepted by Betflash (Pty) Ltd t/a Lucky365 are subject to the following:
the correction of any errors made by its operators- in the case of any price related error a general market average will be used.
you understanding the information provided and given to you by any operator of Betflash (Pty) Ltd t/a Lucky365;
all telephone calls between you and Betflash (Pty) Ltd t/a Lucky365’ operators will be recorded and the recording used to settle all wagering disputes.
If any dispute cannot be settled satisfactorily between Betflash (Pty) Ltd t/a Lucky365' management and you, the matter shall be referred to a representative of the appropriate Gambling Board for final determination and all wagers will be adjusted accordingly. Disputes must be lodged within 28 (twenty eight) days from the date the wager in question has been decided. No claims will be honoured after this time period. You are solely responsible for your account transactions.
Types of bets:
It is possible to bet on singles and multiples. It is also possible, unless otherwise stated, to combine events regarding different sports in one bet.
Multiple bets will be accepted with any in play odds.
Multiple bets are not accepted where the outcome of one part of the bet contributes to the outcome of another. Where various betting opportunities are offered for the same tournament (e.g. pick the finalists, teams to or not to proceed to further stages of the tournament, a team to win group) These cannot be combined in multiple bets where the outcome is related. When a multiple bet of this type has been accepted in error, it will be settled by equally dividing the stake unit where the related outcomes clash.
Betflash (Pty) Ltd t/a Lucky365 will not permit the same individual or team on the same ticket from different selections with reference to head to head markets.
For example Webber to beat Raikkonen and Webber to beat Alonso. This is deemed related.
Unless an event is being covered by Betflash (Pty) Ltd t/a Lucky365 "Live Betting" services, bets placed after the start of the relevant event will be considered void.
Bets on correct score and first goal scorer will be accepted up to the GMT kick-off time. If a bet is inadvertently accepted after this time that bet will be treated as a non-runner, with the remaining selections settled accordingly. However, such bets will stand if accepted up to 5 minutes after kick-off provided no goals have been scored at the time the bet was placed.
For all sports unless clearly stated, events whose start time is postponed and then rescheduled to a time more than 24 hours after the original start time will automatically be deemed void for settling purposes, and all money will be credited accordingly.
If a void match is included in a multiple bet that leg is treated as a &"non-runner" and the outcome of the multiple will be decided on the result of the remaining legs.
If a match is called off in running and the outcome is postponed to a later date the decision of Betflash (Pty) Ltd t/a Lucky365 on whether bets should be voided or carried forward to the later date shall be final.
Bets on sporting events will always be settled on the podium positions of the competitors. Subsequent disqualification or promotion is irrelevant for betting purposes.
All bets made straight out at the line or start are not subject to extra time except where otherwise specified.
Betflash (Pty) Ltd t/a Lucky365 reserves the right to cancel or modify any promotion at any time without prior notice. Various promotions may differ with winning but the maximum winning amount for all promotions is R1,000 per bet and per account. If at any time it is deemed by Management, the spirit and intention of a promotion is violated, Betflash (Pty) Ltd t/a Lucky365 will retain the right to refuse the account withdrawal of the promotion, at their discretion. All bonuses are paid into the client's Betflash (Pty) Ltd t/a Lucky365 account. All promotions offered by Betflash (Pty) Ltd t/a Lucky365 are valid for online and deposit accounts only.
Sports winning transactions are not subject to any deduction.
Terms & Conditions/Match and/or event fixing:
In the event that Lucky365 should suspect that a specific sporting event and/or an event within a sporting event has been manipulated (hereinafter referred to as “Match Fixing”) then it shall be entitled to delay payment of any betting transactions which relate to the Match Fixing sporting event and shall be entitled to delay payment of successful betting transactions arising from such Match Fixing event for a period not exceeding 6 (six) months or such later period during which time this event shall be investigated by Lucky365.
The period of 6 (six) months to which reference has been made can be extended upon good cause shown which shall embrace the relevant sporting authority and/or Gambling Authority determining the existence of Match Fixing which if such determination results in a finding of the existence of Match Fixing then the betting transaction shall be void and the stake shall be refunded.
In the event that the relevant sporting event authority and/or Gambling Authority does not determine the existence of Match Fixing or within 6 (six) months Lucky365 has not been successful in furnishing facts and/or evidence of Match Fixing then the betting transaction concerned shall be payable by it.
Single bet - R 1 000
Double - R 1 000
Treble or more - R 1 000
Lotto - R 1 000
Betting limits are set to prescribe the maximum winning payout on an event per customer. Betflash (Pty) Ltd t/a Lucky365 may void repetitions of the same bet on the same event placed by the same customers. For the avoidance of doubt, the placing of the same repetitive bets on the same event with the same or different stake amount shall also be voided.
Cash Out is available on a wide variety of markets. However, Lucky365 has the right to remove some games or competitions or sports from the Cash Out offer at anytime without prior notice.
A time delay in accepting a Cash Out request is in place. If a price changes or a market suspends then the Cash Out of the original amount request may not be successful.
If the Cash Out request is successful, this will be displayed and the bet will be settled immediately. The actual final result of the related market will have no impact on the Cash Out amount.
The Cash Out amount offered at any time is the total amount that will be returned to your account if successful.
Where we have reason to believe that a Cash Out is carried out after the outcome of an event is known, we reserve the right to void the original bet that was Cashed Out.
Any bets that are settled in full or part using Cash Out will not count towards the turnover requirement of any offer.
Bets placed with Bonus Funds cannot be cashed out.
Lucky365 cannot guarantee that the Cash Out feature will be available on your bet selection.
Lucky365 will not be responsible if the Cash Out feature is not available for technical reasons and bets will stand as originally placed during any such period.
Lucky365 reserves the right to accept or decline any bet/wager requested for any sport, competition, market or bet type that is included in the Cash Out feature.
Lucky365 reserves the right to amend, suspend or remove the Cash Out feature at any time for any event, fixture or market. Any bets placed on such events, fixtures or markets will stand as originally placed.
Lucky365 reserves the right to reverse the settlement of a Cash Out if the bet or a market is settled in error.
In our Supa match-ups' markets, customers are betting on which of two selected teams will score more goals in their respective games that weekend.
For example - a Supa match might be England Vs Argentina, when England are actually playing Scotland, and Argentina are actually playing Brazil. If England beat Scotland 2-0 and Brazil and Argentina draw 1-1, then the Supa match score is 2-1 to England.
If both teams score the same number of goals, then the 'draw' option is the winner.
24 Hour Rules apply.
If a match does not play the full allocated time (90 min) then all bets will be void.
Settlement will be based on the official result as declared by the relevant governing body of the specified competition. Non-runner no bet. Outright and Group Winner markets may be subject to a deduction An unplayed or postponed match will be treated as a non-runner for settlement purposes unless it is played within 48 hours of the originally scheduled start time. Bets will be void if the fixture is listed incorrectly. If a match is played before the scheduled start date/time, all bets placed after the actual starting time will be void. All bets placed before the actual starting time will stand. To Win Match/To Win Map - If a match or map is replayed due to a draw, the replayed match or map will be treated as a separate entity. In the event of a match or map starting but not being completed, then all bets will be void unless after the start of the match a player is disqualified, in which case the player/team progressing to the next round or being awarded the victory by the governing body of the specified competition will be deemed the winner for settlement purposes. If a match or map is replayed due to a disconnection, all bets on the specified market will be void unless the outcome is already determined. The replayed match or map will be treated as a separate entity. If a player/team is given a walkover on at least one map before the match starts, all bets will be void. Handicap Betting / Total Map Betting / Correct Score Betting / ‘Race to’ Maps - Bets are void if the statutory number of maps are changed, or differ from those offered for betting purposes. In the event of a fixture starting but not being completed, bets will be void unless the outcome is already determined. To Win At Least One Map - In the event of a fixture starting but not being completed, bets will be void unless the outcome is already determined
Map Betting: in the event of a draw, To Win Map market will be voided. Winning Race / Winning Player Nation: In the event of a fixture starting but not being completed, bets will be void unless the outcome is already determined.
Settlement is based on regulation time only. Map Betting: in the event of a draw, the quoted draw participant will be deemed the winner for settlement purposes. Round Handicap Betting - Bets are void if the statutory number of rounds are changed, or differ from those offered for betting purposes. In the event of a fixture starting but not being completed, bets will be void unless the outcome is already determined.
Map Betting: in the event of a draw, the To Win Map market will be voided. First Blood markets: Only kills by the opposition team / player will count. Kill markets: will be settled based on the official scoreboard. All time-based bets are settled on the in-game clock, and do not include the period before minions/creeps spawn. In the event of a fixture starting but not being completed, bets will be void unless the outcome is already determined.
FIFA Interactive World Cup:
To Win Match settlement will be based on the official score at the end of a scheduled 90 FIFA minutes played and does not include extra-time, time allocated for a penalty shootout or golden goal. In-Play Markets - If a match or map is replayed due to a draw or disconnection, all bets on the specified market will be void unless the outcome is already determined. The replayed match or map will be treated as a separate entity. To Win Match / To Win Current Map / To Win Next Map - In the event of a match or map starting but not being completed then all bets will be void unless the outcome is already determined; or after the start of the match a player is disqualified in which case the player/team progressing to the next round or being awarded the victory by the governing body of the specified competition will be deemed the winner for settlement purposes. Handicap Betting (Map/Score) - Bets are void if the statutory number of maps are changed, or differ from those offered for betting purposes. In the event of a fixture starting but not being completed, bets will be void unless the outcome is already determined.
Any eSoccer matches will be flagged in the competition title as such (these are esports football matches). The length of match will depend on individual competitions and all results will be settled on official competition website results. For any eSoccer events the payout limits for “All Other Sporting Events and Contingencies”, as displayed in Table 2.14.5 of the Terms and Conditions apply, not those for Soccer.
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